Increased Error Rates and Latencies

Resolved

the direct impact on us from these third party issues have been resolved

Feb 11, 2026 12:50 am
Monitoring

[01:58 PM PST] We can confirm significant recovery for the DNS resolution errors for Cloudfront distributions.

Feb 10, 2026 10:11 pm
Identified

[01:46 PM PST] We are seeing early signs of recovery, and continue to work toward full recovery.

Feb 10, 2026 9:56 pm
Identified

From our provider: [01:40 PM PST] We can confirm errors for DNS resolution for some Cloudfront distributions. During this time, customers may receive an NXDOMAIN response. Additionally, customers may also experience delayed propagation for changes to CloudFront distributions. We have identified the root cause of the issue and are actively working on multiple paths to resolving the errors. We have verified that our initial mitigation effort on a portion of the affected subsystem was successful, and we are actively working toward performing that mitigation across the fleet. We recommend customers continue to retry any failed requests while we work toward mitigation. A few services that use CloudFront distributions for delivering content may also be affected at this time.

Feb 10, 2026 9:43 pm
Identified

Our service provider is currently experiencing an incident that might cause  some of our web services to fail loading

Details from our provider (AWS): [01:15 PM PST] We are investigating DNS resolution failures for some specific Cloudfront distributions. We are actively investigating and will provide additional information in the next 30-60 minutes.

Feb 10, 2026 9:20 pm
Affected Systems
Media Centers
Operational
On-Demand Audio/Video
Operational
sermon.net Studio
Operational