Problem Live Streaming To Facebook

Deep Reset Steps (Facebook + Sermon Studio)

If you’re having trouble connecting to (or streaming to) Facebook, try this deep reset. Unfortunately, a lot of this can be on Facebook’s side - sometimes they force a full security re-auth, which breaks the connection. A clean reset usually fixes it.

1, Log into Facebook (profile)

• Go to facebook.com and log into your Facebook profile (not a Page).

1. Remove Sermon.net from Facebook Business Integrations

• Click your profile icon (top right)
• Go to Settings & Privacy → Settings
• On the left menu, scroll down to Business Integrations
• Remove/delete anything that says sermon.net

3, Log out of Facebook completely

• This is important: fully log out of facebook.com (don’t just close the tab).

1. Remove the Facebook connection in Sermon Studio

• Log into your Sermon Studio
• Go to the Simulcast page
• Delete the current Facebook connection
• Refresh the page to confirm it’s gone

1. Reconnect Facebook (fresh login)

• Click to add/connect Facebook againIt should prompt a fresh login (username/password)
• Complete the Facebook permission prompts until you see Facebook successfully connected
• When the connection window closes, refresh the Simulcast page to see the new connection

1. Select the correct Facebook destination

• In the Facebook target dropdown, you’ll see all Pages you have admin rights to
• Select the Page you want to stream to (not your profile)
• Refresh the page again to confirm the selected Page sticks